What defines a great Customer Success Manager?
The 3 P’s rule
4 min readNov 19, 2020
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“Although Alice has the CSM title, she tries to knock down my door every time she smells an expansion opportunity. She is just a pushy salesperson. But Susan is different. She brings ideas about how we can use her products better. She advocates for us in her company’s product enhancement roadmap. She keeps us informed about…
